Customer Service Skills Profile


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Product Description

There’s truth to the old adage that it costs ten times more to replace a customer than to keep one! Improving customer service skills is easily one of the most profitable investments any business can make. Most customers are willing to pay a premium to have their basic needs met in a timely and efficient manner, and will be pleasantly surprised (and grateful) if they are treated with a little dignity and respect in the bargain. This isn’t asking for much, but consistent, responsive, and respectful treatment is surprisingly hard to come by.

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